These are our terms and conditions for the use of our website milclaireequestrian.com and the purchase of products through the website.
If you have any queries about these terms, please contact us using the contact form or email us directly.
The terms and conditions herein together with any notices or conditions on other areas of this website will all together govern use by customers of this website. You should note that Milclaire Equestrian may at any time make changes to or remove part of this website without any liability to customers for such changes. Milclaire Equestrian reserves the right to change these terms and conditions in the future without specifically notifying customers and continued use of the website or placing of orders after such changes shall be deemed to be acknowledgement and acceptance thereof.
A contract will only come into existence between you the customer and us once your order has been processed and dispatched.
When you as a customer place an order via this website, you warrant by placing the order that:
- You are not a minor or otherwise legally incapable of entering into a binding contract.
- The personal details which you give us on registration are fully complete and accurate.
- You are not using a false name or the name of any other person or body which you are not authorised to use.
Placement of an order
When you place your order you are doing so in acceptance of these terms and conditions and it is important that you have read them before you go ahead and order.
Acceptance of an order
When an order is placed you will get an order confirmation sent to the email address you provided during checkout, containing information about order content, prices.
Delivery
You as a buyer are free to choose from mentioned and at the time relevant delivery option(s). Milclaire Equestrian assumes no responsibility for damages during transport or damages caused from any delays beyond its control. We offer an array of delivery options & the one to suit your requirement should be chosen.
Returns & Exchange Policy
Milclaire Equestrian accepts notifications of returns or exchanges within 14 days from receipt if products are not used, changed, washed or otherwise manipulated. Products need to be returned in original packaging with any tags & undamaged, this is known as the returns / exchange process requirements.
No products may be returned to Milclaire Equestrian without the prior written consent of Milclaire Equestrian and are subject to a return charge.
To start the returns / exchange process please email milclaireequestrian@gmail.com, once your return has been accepted via email you will have 10 days to return the items to be checked before a refund is issued.
Return postage is down to the purchasing customer & no refund of original postage will be made, only the garments will be refunded. Once checked & confirmed via email your products meet the returns / exchange process requirements your refund will be issued within 7 days.
If the products do not meet the return / exchange process requirements you will be informed via email with photographic proof and you have the choice to have the goods retuned to you or forfeit your payment. Alternatively if the goods are not received back within the 10 days the refund process is cancelled and you will not be eligible to start the process again.
You do also have the option to request an exchange for another size if stock allows it, again please email in the first instance to request an exchange. If stock does not allow it you will be notified and a refund process can be started instead.
The same process for returns stands for exchanges: once your exchange has been accepted via email you will have 10 days to return the items to be checked before an exchange is made.
Return postage is down to the purchasing customer
Once checked & confirmed via email your products meet the returns / exchange process requirements your exchange replacement(s) will be sent within 7 days.
If the products do not meet the return / exchange process requirements you will be informed via email with photographic proof and you have the choice to have the goods retuned to you or forfeit your payment. Alternatively if the goods are not received back within the 10 days the exchange process is cancelled and you will not be eligible to start the process again.
Liability
We try to have the information on this website as accurate as possible but we make no warranties, whether express or implied, regarding its accuracy. We also do not make any warranties regarding any matters relating to the use of this website and it is a matter for you to ensure that your own equipment is protected from viruses or other external factors.
Your rights are protected by the Sale of Goods and Supply of Services Act, 1980, and also the Consumer Protection Act, 2007, where you are a consumer. Nothing in this website shall affect your rights under the applicable law.
Severance
If any of these terms and conditions shall prove to be void, unlawful, or unenforceable for any reason then such term or condition shall be deemed to be severed from the remaining terms and conditions which shall remain valid and enforceable.
If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.